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Before we continue...
Would you like to switch to the international version?
As a dealer, you will receive a diagnostic option for the Pendix eDrive. Under "Bike" you will find the category "Sensor test", which contains the displays for signal voltage, motor speed and wheel speed. Below you can find out how these work and what conclusions you can draw about the system:
Torque signal voltage: The displayed value should be between 2.2 and 2.8 volts in the unloaded state. If the value is outside this range, this indicates a defect in the measurement bottom bracket. There should be a corresponding error in the diagnostic display.
Motor speed/cadence: This display should change when the pedal crank is pushed. If the display remains at 0, you should first check the connection between the battery and motor. If this connection is present, the motor may be defective. There should also be a corresponding error in the diagnostic display.
Wheel speed: The display should change when the rear wheel is turned. If there is no change, check the positioning of the spoke magnet to the wheel speed sensor and the connection of the wheel speed sensor to the motor. Finally, please also check once again whether the connection between the battery and motor is present. If the display remains at 0, the sensor cable or the sensor itself may be damaged. Also check the diagnostic display to see if a corresponding error is displayed